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Voice over Internet Protocol (VoIP)

VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.  With your high quality Infinity Broadband internet connection you can get phone service delivered through your internet (data) connection.

For your existing telephone handset to work, you will need an Analog Telephone Adaptor (ATA). See image

The ATA allows you to connect a standard phone to your computer or your Internet connection for use with VoIP. The ATA is an analog-to-digital converter, which essentially converts traditional analog phone signals to data which is then transferred over the internet.

Please note:  VoIP phone services cannot directly take advantage of the NBN Backup Battery power supply unit (PSU).  In the event of a power outage, your phone service will not work.

Plan Monthly fee Local & national calls Mobile calls International calls
Starter Voice Plan $9.95 $0.10 each $0.27 per min See call rates
Uncapped National $14.95 Uncapped $0.22 per min See call rates
Uncapped All $35.00 Uncapped Included See call rates


International Call rates for VoIP Services , click here

For terms and conditions on our voice services please visit our legal page and review the following:

•             Fair use policy (voice services)

•             CSG(customer service guarantee) waiver

•             Schedule of fees and charges

•             Infinity Broadband International Call rates


Special services rates

000  Emergency calls (000)   FREE
1800 numbers                    FREE
1222 numbers not available  
1223 numbers $0.75 per call
1225 numbers $1.00 per minute, $1.20 flag fall
1234 numbers not available  
13 numbers .44 c
1300 numbers .44 c
19, 1900 and 1902 calls are not available on this service

All prices include GST.

Note: Voice services cannot be provided as a standalone and must accompany our NBN internet plans


ATA Adaptor – Obihai – Cost $60 (incl. delivery)